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What happens if I can’t pay my bill?

It's fair to say that we are living in unprecedented times, and you may be facing issues with paying your energy bill. Firstly, we want to reassure you that we will not disconnect you during this period for non-payment of energy bills. Secondly, our team of customer service agents have a range of options at their disposal to help find a manageable way to pay for your energy, so please do give us a call to discuss your situation.

Please rest assured that we will always consider individual circumstances. Some of the ways that we might be able to help include:

  • Part payment - Where possible, you can make a part payment towards an outstanding balance and set up a payment plan for the rest (plus your future usage), meaning you don't have to pay a lump sum all at once.
  • Payment Plan - We may be able to set up a payment plan to cover the full outstanding balance (plus your future usage) so you can spread your payments out over a number of months. Plus, you don’t have to pay a lump sum.
  • Priority Service Register (PSR) - Depending on your situation you may qualify to be on this register, enabling us to access different levels of support for you and your household. For more information please click here

These examples are just a handful of ways that we can support you and would strongly recommend that if you are having any concerns and additional stress regarding the payment of your energy bills, please do get in contact with us as soon as you can.

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