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What happens if there is a power cut or meter fault?

  • Power cut?

If there’s a power cut in your area, simply call 105 for free.

You can also call 105 if you spot damage to electricity power lines and sub-stations that could put you or someone else in danger. If there’s a serious immediate risk call the emergency services too.

105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones. It doesn’t matter who you choose to buy your electricity from - anyone can call 105.


  • Meter Fault?

First, check if there is a real emergency, like a live wire, that needs immediate attention.

Keep well clear of any live wires. Do not touch any part of your meter.

Call your network distributor quickly and get the problem resolved straight away.

 You can quickly find out who your Network Distributor is using this post code checker.

Alternatively, you can find a map of the Network Distributors and their phone numbers here.

If your Network Distributor identifies that there's not a problem with your supply, there could be a fault internally and you will need to call a qualified electrician.

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