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What will happen to Priority Services?

Both E.ON Next and Wasps Energy offer services free to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children under the age of 5 in the household. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness. If you're eligible it’s important that you get in touch with us to see what services we can offer you. If you’re already registered with us for priority services, you’ll get added to E.ON Next’s register when your account is moved over.

If your account is registered for services to help you or someone in your household who is deaf or hard of hearing; E.ON Next will continue to offer a range of ways for you to get in touch, including text relay. They record their customers’ need for extra support due to either ‘hearing difficulties’ or ‘speech difficulties’ (or both). If you receive your correspondence in large print or braille, you will continue to do so when you are moved to E.ON Next. Customers who receive uncontracted (grade 1) braille communications from Wasps Energy will receive them from E.ON Next in contracted (grade 2) braille instead.

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