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• FAQs
  • Can I switch to Wasps Energy?
  • Is Wasps Energy available in my area?
  • Does Wasps Energy supply gas?
  • Do I need a special meter to be with Wasps Energy?
  • I’m moving into a new house, can I switch?
  • I've been disconnected, can I switch?
  • What happens if I need a continuous supply of energy?
  • Is the tariff available to customers that have a Pre-payment meter?
  • Switching to Wasps Energy
  • How do I switch?
  • Will my power be cut off when I switch?
  • Does it cost anything to switch to Wasps Energy?
  • What do I do if there’s a problem with my switch?
  • How long does it take to switch?
  • How do I pay for my energy?
  • When will I get my Wasps Energy rucksack?
  • I haven’t had an email to say my rucksack is on its way and I signed up weeks ago
  • I got the email to say my rucksack has been dispatched, but it’s been 14 days and I haven’t had it. What do I do?
  • Moving home
  • How do I move home with Wasps Energy?
  • How do I enter a final meter reading?
  • When will the power be turned on at my new property?
  • What happens if I've moved in and my power is off?
  • Policies and contracts
  • Will my energy ever be cut off?
  • How can I make a complaint?
  • How do I cancel my contract within the 14-day 'cooling off' period?
  • Prices and fees
  • What makes up the Wasps Energy price?
  • Will I be charged for additional services?
  • Why are the prices different for different people?
  • The basics
  • How is Wasps Energy different?
  • How and when will I get a bill?
  • What should I do to protect myself from interruptions to my electricity supply?
  • What should I do to protect myself from interruptions to my gas supply?
  • What happens if there is a power cut or meter fault?
  • Your meter
  • Do I have to read my own meter or will Wasps Energy read it for me?
  • How do I read my meter?
  • Power the industry
  • Where does my power come from?

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